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On June 30, 2005, I stopped into the new Long John Silvers/A&W resturant in my hometown to get some dinner and take it home, which is about 1 mile away from the resturant. After carrying the food and drink to my brand new Honda Element that I just purchased, I set the bag on my seat just long enough to put my drink between the seats in the cup holder and when I picked up the bag it had left a grease stain on my drivers seat that I have not been able to remove. When I got home the food was cold and saturated in grease - all of the food tasted bad, and I had to throw most of it away. I have been trying to to get in touch with someone from Long John Silvers to complain about the terrible food that I received and the grease stain that the food bag has left on my new car seat for more than three weeks. I have e-mailed Long John Silvers 3 times, and I have received 3 e-mails back from customer support, telling me that someone will contact me within 24 to 48 hours...but of course no one has ever contacted me. I finally did receive a letter on July 19, 2005 from Don Crockett (Area Coach), he sent me four coupons for free dinners at any Long John Silvers resturants. When I called him to ask for his address so I could return the coupons he about fell over. You people think everyone is looking for a free meal, he didn't know anything about my experience at the resturant that day, and when I told him that I would never eat at your resturants again and all I wanted was the grease stain removed from my drivers seat, he had the nerve to tell me to take it back to the dealer where I bought it from and tell them to remove the grease stain. I don't think it was Honda's fault, lets point the finger at the guilty party - (Long John Silvers is to blame here).
The grease came from your bag of nasty food, and it only took about 5 to 10 seconds. It just looks like you really don't care about your customers so I will not be back to any of your resturants, here or any other location. I wanted Long John Silvers to know how this resturant was treating it's customers and the sort of food that they were giving out. But I see that Long John Silvers just dosen't care as long as the resturant is making money, that's what it's all about isn't it? You only care about the money - not the customers! Here's the bottom line, you don't have a corporate website or e-mail address or 1-800 number, and I'm guessing that's because you get lots of complaints from customers, or it's to keep down the number of complaints. Either way I'm all done trying to get you to clean your grease stain from my car seat. I'm returning your four free coupons and I don't expect to hear from you again, and I will pay out of my own pocket to have my seat cleaned.
I'll be sure to let everyone know what Long John Silvers/A&W thinks about it's customers by putting this complaint on my website.
In May 2002 Long John Silver's became a part of YUM! Brands Inc.
Yum! Brands Inc. also owns A&W, KFC, Pizza Hut and Taco Bell restaurants.
I now Boycott all of these resturants, and will never return to any of them!
Sonic, Burger King, Popeyes, Ci-Ci's Pizza, and Cozumel's are all better choices than those offered above!
PLEASE JOIN ME, AND BOYCOTT YUM! BRANDS INC.
Richard Hickok |
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